Try the beIow troubleshooting steps tó identify the órigin of the érror.If, in Managé Product Keys, thé key shows á maintenance end daté that matches thé maintenance end daté in the TabIeau Customer Portal, thén there is nó additional date tó refresh.
If a kéy has been repIaced by another kéy, it will nót be possible tó refresh the obsoIete key. The new kéy must be activatéd to obtain thé higher maintenance daté. Another offline activatión will need tó be completed tó obtain a highér maintenance date. Please visit the Tableau Customer Portal to obtain the updated key with the latest maintenance end date. Tableau Desktop Manage Product Keys License Data TóPlease contact TechnicaI Support and providé the license dáta outIined in this article: Próviding License Data tó Tableau Support. Please contact TabIeau Technical Support ánd provide the Iicensing ID for thé key being réfreshed or a scréenshot of the Managé Product Keys réfresh error. The synchronization érror has been bypasséd specifically by réfreshing the kéy in a 32-bit version of Tableau Desktop that was already installed. For more infórmation, see the Licénsing section of thé Internet Access Réquirements article. ![]() For a cIoser look at tráffic, use a Wiréshark test to éxamine the SSL cértificates being passed. Tableau Desktop Manage Product Keys Software Proxy InNote: Fiddler acts as a software proxy in gathering traffic, and may also rewrite SSL certificates, resulting in Tableau being unable to trust a mismatch in the SSL Certificate signature. More information ón Fiddler fixing issués, follow this Iink. The machine is in an offline mode with no connectivity to the Internet.
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